Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@dashkam.ca.
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Technical Questions
It depends on wrong settings of power supply frequency, try to set 50Hz or 60Hz according the local power supply frequency.
When it connects to your phone via WiFi, you will not be able to operate this device. If youwantto operate it, please long press "EMERGENCY BUTTON" to disconnect or restart the device.
It is normal for your camera to run slightly hot. Due to the higher video resolution, the dashcam may be hot during using. (no more than 140* F/60PC).
You are viewing high-bit rate version of video files. General computer configuration may haveproblem with faster data processing. Please record videos at lower resolutionand try again. Contact us if problem still persists.
Please reset your camera. Please make sure that "Motion Detection" is set to OFF. Also Please make sure "Auto Power Off" "Parking Mode" is also set to OFF.
Please go to camera's system settings> Time Zone Setting > Set your correct GMT value> Setyour time? OK to confirm Please press button "M* for twice, select "Timezone Setting press button"OK and select yourTimezoon. And select "Date/Time , change the right time. Note:Don't forget press button "M" so that time and time zone can be set successfully.
Please format your Micro SD/TF Card in dash cam:On the Video Mode,Please press button "M" for twice, then press button down "v" for 11 times and select "Format".Select "OK" and press button "OK".
Clean the lens and the windshield.
Check the settings of loop recording; check the video recording format to save space; use high speed SDHC TF card.
Format your SD or TF card, check if your card is original.
